The FOMEMA Shah Alam Regional Office will close permanently on 1 May 2025.

The decision to permanently close the office comes as part of our commitment to enhancing customer convenience through the successful implementation and continuous improvement of the FOMEMA Online Portal. This transition supports our digitalisation efforts, making services more accessible and efficient while reducing the need for in-person visits.

We encourage our customers to take full advantage of the FOMEMA Online Portal for convenience and a smoother experience.

The office is not being relocated. It is a permanent closure.

With the enhanced FOMEMA Online Portal available on the FOMEMA corporate website (www.fomema2u.com.my), under the Employers & Agency section, customers can now access all services previously offered at the physical office anytime, from anywhere. This eliminates the need for in-person visits, making transactions faster, more convenient, and easily accessible.

All registrations must be done through the FOMEMA Online Portal available on the FOMEMA corporate website, under the Employers & Agency section.

Aside from foreign worker’s registration, customers can also access a wide range of services through the FOMEMA Online Portal, from amending foreign worker information, updating employer details, progress status, to downloading the foreign worker’s medical examination results.

Yes, the FOMEMA Online Portal is available 24/7 for all services.

There is no charge to use the FOMEMA Online Portal.

For assistance, the FOMEMA corporate website includes a comprehensive FAQ section. Customers can also reach FOMEMA Customer Service representatives via email at cs@fomema.com.my or WhatsApp at 03-2782 8777, or engage with FIONA, our chatbot or Live Chat at https://www.fomema2u.com.my for support.

For those who prefer to speak with a representative, a call-back request can be made through the Online Booking by clicking the link https://www.fomema2u.com.my/employer-agency/online-booking/

Identity verification for suspected fraud cases will be conducted online via a video call. After receiving the confirmation email from FOMEMA, you may schedule a date and time for the verification process. Please note that you must reply with your preferred date and time at least three (3) working days after the date of the email.

It is also important to note that the foreign worker and their original passport must be available during the video call.

You may contact FOMEMA Customer Service representatives for guidance and support from 8:30AM to 4:00PM throughout Ramadan, from Monday to Friday, excluding National & Federal Territory public holidays. Our lunch hour is from 1:00PM to 1:30PM.

You can reach out to FOMEMA Customer Service representatives for assistance. However, please note that Internet access is required to complete online transactions.

Our Customer Service operating hours are 8:30 AM to 4:00 PM throughout Ramadan, from Monday to Friday, excluding National and Federal Territory public holidays. Our lunch hour is 1:00 PM to 1:30 PM. Our lunch hour is 1:00 PM to 1:30PM.

Yes, you may contact FOMEMA Customer Service representatives for guidance and support.

Please note that our Customer Service operating hours are 8:30 AM to 4:00 PM throughout Ramadan, from Monday to Friday, excluding National and Federal Territory public holidays. Our lunch hour is 1:00 PM to 1:30 PM.

You may email the required document/s to cs@fomema.com.my

You may contact FOMEMA Customer Service representatives for quick assistance:
• WhatsApp: 03-2782 8777
• FIONA Live Chat: https://www.fomema2u.com.my
• Response Time: within the same hour

Please note that our Customer Service operating hours are 8:30 AM to 4:00 PM throughout Ramadan, from Monday to Friday, excluding National and Federal Territory public holidays. Our lunch hour is 1:00 PM to 1:30 PM.

You can book a phone call slot with our Customer Service representatives via our corporate website at www.fomema2u.com.my under the Online Booking section.

We appreciate your feedback and understand how important it is to get timely assistance. To ensure every enquiry is attended to in a timely manner, we have adapted a queue system as part of our Live Chat feature where you will be assigned a queue number to speak to one of our Customer Service representatives.

Once you have the queue number, please stay on the chat and do not exit the session, as leaving will reset your position in the queue.